Why can’t I access my account? What can I do?
If you are having a problem logging in to your account, or seeing the error message "Invalid Login Details", there may be a number of reasons for this:
- The email/ password combination you are entering is incorrect.
- There is a spelling mistake in the email/ password you have entered. To avoid this please ensure there are no spaces before, or after your email/ password. And, that you have double checked the spelling of both.
If you are still experiencing login issues, you can reset your password through forgot password option.
Related FAQS
- What payment methods can I use?
- Can I access my Qbank on mobile?
- Can two students share a tutor?
- How to request a refund?
- How can I subscribe/purchase my desired Qbank?
- Can I quiet the ongoing course before ending it?
- Who can create/offer a course?
- Where can I find a tutor’s contact information?
- What is introductory video? Why it is necessary?
- Can I transfer my refund amount from one tutor / course to another?
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